Legal

Terms & Conditions

Last updated: November 1, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Reliom customer relationship platform, websites, and related services (the “Services”) provided by Reliom (“Reliom,” “we,” “us,” or “our”). By creating an account or using the Services, you agree to these Terms.

1. Accounts

You must provide accurate information and are responsible for maintaining the security of your account credentials. You are responsible for activity under your account.

2. Acceptable Use

  • No unlawful, harassing, deceptive, or abusive communication.
  • No spam or unsolicited messages that violate TCPA, CAN-SPAM, CASL, GDPR, or other applicable laws.
  • No reverse engineering, scraping, or interfering with the Services.
  • You must obtain and maintain all necessary consents from recipients you communicate with through Reliom.

3. Customer Data

You retain ownership of the data you upload or generate in Reliom. You grant us a limited license to host, process, and transmit that data solely to provide the Services.

4. Subscription & Billing

Paid plans renew automatically until cancelled. Fees are non-refundable except as required by law. We may change pricing with reasonable notice.

5. Third-Party Services

The Services may integrate with third-party providers (calendar, email/SMS, EHR/PMS, social channels). Your use of those integrations is subject to their terms.

6. Intellectual Property

The Reliom name, logos, and platform are owned by Reliom and protected by intellectual property laws. No rights are granted except as expressly stated.

7. Confidentiality

Each party will protect the other party's confidential information with reasonable care and use it only to perform under these Terms.

8. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELIOM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM.

10. Indemnification

You will indemnify Reliom against claims arising from your use of the Services, your customer data, or your violation of these Terms or applicable law.

11. Termination

Either party may terminate for material breach that remains uncured after 30 days' notice. We may suspend accounts that pose a security, legal, or abuse risk.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Venue lies in the state and federal courts located in Delaware.

13. Changes

We may modify these Terms. Material changes will be posted here with a revised “Last updated” date. Continued use after changes means you accept the updated Terms.

14. Contact

Questions about these Terms? Email legal@reliom.com.