Communication usage is billed separately from your platform subscription.
Your monthly Reliom plan covers the platform — CRM, inbox, automations, booking, and reporting. Anything sent through carriers (text messages, phone calls, phone numbers, and A2P registration) is billed as pass-through usage against a credit card you keep on file.
Platform subscription
A fixed monthly fee — $195 or $495 depending on your plan. Covers unlimited use of the software: CRM, inbox, workflows, booking, sites, reporting, and team seats.
Communication usage
Metered charges for SMS, MMS, voice minutes, call recording, phone numbers, and A2P registration. Billed to your card as you use it. Rates below match our carrier partner (Twilio) pass-through pricing.
Monthly number rental
Every number you provision on the platform is charged monthly. US & Canada rates shown; other regions vary.
| Number type | Monthly cost |
|---|---|
| Local numbers | $1.15 / month |
| Toll-free numbers | $2.15 / month |
SMS & MMS
Per-segment pricing for US and Canada. Longer messages are split into multiple segments — see how segments are calculated in our messaging guide.
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.00747 | $0.00747 |
| Canada | $0.00747 | $0.00747 |
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.0220 | $0.0165 (local) / $0.0200 (toll-free) |
| Canada | $0.0220 | $0.0165 (local) / $0.0200 (toll-free) |
| Australia | $0.3500 | $0.3500 |
| Carrier | SMS out | SMS in | MMS out | MMS in |
|---|---|---|---|---|
| AT&T | $0.0035 | $0.0035 | $0.0090 | $0.0090 |
| T-Mobile | $0.0045 | $0.0025 | $0.0100 | $0.0100 |
| Verizon | $0.0045 | $0.0070 | $0.0070 | — |
| US Cellular | $0.0050 | $0.0100 | $0.0100 | $0.0100 |
| All other carriers | $0.0040 | $0.0100 | $0.0100 | — |
Calls, recording & transcription
Voice is billed per minute. Inbound calls have two legs — the arrival at your Reliom number and the forwarded leg to where you answer. Both are billed.
| Call type | Rate |
|---|---|
| Outbound (US & Canada) | $0.0166 / minute |
| Inbound — web, mobile, or deskphone | $0.01165 / minute |
| Inbound — USA forwarding number | $0.02 / minute |
| International forwarding | Standard international rates apply on the second leg |
| Additional voice service | Rate |
|---|---|
| Call recording | $0.0025 / minute |
| Call recording storage | $0.0005 / minute / month |
| Call transcription | $0.024 / minute |
| Answering machine detection | $0.0075 / call |
| Voicemail drops | $0.0180 / minute |
| Text-to-speech | $0.00084 / 100 characters |
| Conference calls | $0.0018 – $0.0040 / min / participant |
Calls are billed in full minutes — partial minutes round up. Alaska and Yukon Territory follow regional pricing.
Compliance & campaign fees
US carriers require every business sending SMS to register a brand and campaigns. Fees below are set by the carriers and passed through at cost.
| Type | Daily segment limit | Monthly campaign fee | One-time registration |
|---|---|---|---|
| Sole proprietor | 3,000 / day | Up to $2.10 / campaign | Up to $23.48 |
| Low volume | 600,000 / day | $1.50 – $10.50 / campaign | Up to $23.48 |
| High volume | 600,000 / day | $10.50 / campaign | $68.63 |
- • Submitting a campaign starts both the one-time and monthly fees regardless of review outcome.
- • Delete a campaign to stop future monthly charges.
- • A $3 Fast Track fee is non-refundable and speeds up review.
- • Campaign resubmissions are free.
A small platform markup
A fixed 5% markup is applied to carrier pass-through categories — A2P registration, SMS & MMS carrier fees, verified caller ID, and RCS carrier fees. This covers billing, reconciliation, and carrier management.
Optional caller & number checks
Turn these on together to protect your outbound sends and screen incoming calls.
| Service | Rate |
|---|---|
| Number validation (checked before SMS send) | $0.005 / call |
| Spam detection on inbound US calls | $0.005 / test |
| Caller name lookup on inbound US calls | $0.01 / lookup |
| Number format lookups | Free |
Not sure what your business will actually spend?
Tell us how many customers you message and call each month and we'll model your usage against your plan before you commit.